理赔程序

  对于托运货物或部分托运货物损毁、遗失(包括延误引起的货物腐烂或损坏)的索赔,寄件人必须在托运货物送达后3 日内向本司提出书面索赔申请或发邮件到 物流邮箱(邮箱地址详见网站平台),包含理赔申请表,购物发票或者证明,签收凭据。对于未能送件或错误送件的索赔,寄件人可于托运货物后1个月内向本公司提出书面申请。如寄件人在超出索赔日期后提出索赔申请将不被受理。整个理赔周期为90个工作日内。
附:1. 《不接受保险物品明细》 2.《航空禁运明细》
收件人受领托运货物的收据上若无受领物品毁损的书面通知,应属托运货物是以良好状况送件的初步证据。对于异常包裹,收件人在签收的时候务必在签收单上注明,并且让快递员签字,签收时,无论是家人,门卫,同事等代收将一律视为本人签收,对于正常签收的包裹,本公司将不接受理赔申请。

  燃油附加费 由于航空燃料及车辆燃料的价格具有重大变动的可能性,本公司保留收取燃油附加费的权利,恕不事先通知。此项附加费会以公平的方式适用于所有性质相似的托运货物,其适用期间以本公司认定为必要者为准。

 

Claims process
  Damage to the consignment or part consignment, loss (including delays caused by the goods rot or damage) claims, the sender must, within 3 days after the delivery of the consignments to the Secretary a written Claim or send an email to Quantum Logistics mailbox ( E-mail addresses see website platform), including the claims application form, purchase invoices or proof of receipt of credentials. Submit a written application within a month failed to send parts or error to send pieces of the claim, the sender to the consignment. If the sender is beyond the claim date, claim the application will not be entertained. The entire claim period is 30 working days.

   Attachment: 1 "does not accept insurance Item Details air embargo Details recipient to take delivery of consignment of goods receipt if no notice in writing to take delivery of the article is damaged, should be the consignment is in good condition delivery

  Preliminary evidence. Exception parcels, the recipient sign for the time be sure to sign on the specified and signed by the courier to sign, whether it is collected on behalf of family, guards, and colleagues will be regarded as I sign for the normal sign for the parcel , the Company will not accept the claim application.

   Fuel surcharge due to the price of aviation fuel and vehicle fuel has the possibility of significant changes in the Company reserves the right to charge fuel surcharges, without prior notice. The surcharge will be applied in an equitable manner to all the similar nature of the consignment during its application to the Company recognized as a necessary subject.